Privacy Policy

Privacy Policy — Bonna Hardware

Effective Date: August 2026

Website: bonnahardware.com

At Bonna Hardware, your privacy and trust are our top priorities. We believe in being straightforward and transparent about how we handle your personal information when you shop for tools, machinery, and hardware on our website.

Quick Summary (At a Glance)

  • What we collect: Only the essential details needed to process and deliver your orders (name, phone number, delivery address).

  • How we use it: To confirm orders, dispatch packages via courier, and provide customer support.

  • We never sell your data: Your information is never rented, sold, or shared with third-party advertisers.

  • Safe payments: We accept trusted payment gateways (bKash, Nagad, Rocket, Upay, and Cash on Delivery) with secure processing.

1. What Information We Collect

We only ask for details that help us serve you better:

  • Contact & Delivery Details: Your full name, delivery address, active phone number, and optional email address when placing an order.

  • Order Details: The specific tools, hardware, or spare parts you purchase, order totals, and transaction history.

  • Customer Support Inquiries: Messages or questions you share with us via WhatsApp, phone, or website contact forms.

2. Why We Need Your Information

Your information allows us to provide a smooth, reliable shopping experience. We use it to:

  1. Process & Fulfill Orders: Pack and ship your items accurately to your doorstep.

  2. Order Updates: Send tracking details and delivery updates via SMS, WhatsApp, or phone call.

  3. Customer Care: Assist you quickly with inquiries, warranty questions, or order changes.

  4. Security & Prevention: Protect against fraudulent orders and maintain platform security.

3. Who We Share Your Data With

We never sell or monetize your personal details. We share only necessary information with trusted service partners strictly to fulfill your orders:

  • Courier & Logistics Partners: (e.g., Steadfast, RedX, Sundarban Courier, SA Paribahan) so delivery drivers can locate your address and contact you upon arrival.

  • Legal Obligations: Only when required by law or to protect against fraudulent activities.

4. Keeping Your Data Safe

We take reasonable precautions and employ industry-standard technical measures to keep your data secure. Access to your personal order details is restricted solely to authorized staff who manage fulfillment and customer support.

5. Your Control & Choices

You are always in control of your data:

  • You can update or correct your delivery address and contact information anytime.

  • You can contact us to request the removal or modification of your account details.

6. Updates to This Policy

We may update this policy occasionally to reflect new website features or legal standards. Any revisions will be posted directly to this page with an updated effective date.

7. Have Questions? We’re Here to Help!

If you have any questions, concerns, or need help with an order, feel free to reach out directly:

  • Shop Name: Bonna Hardware

  • Location: Trimoni, Kushtia, Bangladesh

  • Hotline / WhatsApp: +880 1715-838816

  • Website: https://bonnahardware.com