Return & Refund Policy

Last Updated: July 20, 2026

At Kushtia Mobile Parts, customer satisfaction is our priority. Please read the following Return & Refund Policy carefully before placing your order.

Return Policy

Customers may request a return within 3 (three) days from the date of delivery if any of the following conditions apply:

• Wrong product delivered.

• Defective or damaged product received.

• Product delivered with missing parts or accessories.

To be eligible for a return:

• The product must be unused and in its original condition.

• All original packaging, stickers, accessories, invoices, and warranty cards (if applicable) must be returned.

• Products that have been physically damaged, installed, modified, or misused are not eligible for return.

Refund Policy

Once the returned product is received and inspected by our team, we will notify you whether your refund request has been approved or rejected.

If approved, the refund will be processed using the original payment method.

Refund Processing Time

• Bank Transfer: Within 3 working days.

• Mobile Banking / Online Payment Gateway: Within 7–15 working days.

• Cash on Delivery (COD): Within 3 working days after approval.

Order Cancellation

• Orders may be cancelled before shipment without any additional charge.

• If an order has already been shipped or delivered, cancellation may not be possible.

• Online payment gateway charges (where applicable) may be deducted from the refund amount.

If Kushtia Mobile Parts is unable to supply a confirmed product due to stock unavailability, a full refund will be processed according to the applicable refund timeline.

Items Not Eligible for Return or Replacement

Returns or replacements will not be accepted for:

• Products damaged due to misuse, negligence, accidents, or improper installation.

• Products with physical damage after delivery.

• Used or installed products.

• Products with missing or damaged serial numbers, stickers, or warranty seals.

• Products returned without original packaging or accessories.

• Products damaged by water, liquid, electrical short circuits, or unauthorized repairs.

• Products that are incompatible with your device because of incorrect selection by the customer.

Please review the product description, specifications, and compatibility carefully before placing your order.

Display (LCD/OLED) Policy

For display products, please follow these instructions carefully:

• Test the display thoroughly before removing any protective film or sticker.

• Do not install the display until you are fully satisfied that it is working correctly.

• Check the display for color quality, touch functionality, brightness, and any manufacturing defects before installation.

• Once any protective film, seal, or sticker has been removed, the product will no longer be eligible for replacement or warranty.

• Displays with glue marks, scratches, cracks, physical damage, or installation marks are not covered under warranty.

• Installed displays cannot be returned or replaced.

Battery Warranty Policy

• Mobile phone batteries include a 1 (one) month replacement warranty from the purchase date.

• If the battery performance is unsatisfactory within the warranty period, it may be replaced after inspection.

• Warranty does not cover batteries that are:

  • Physically damaged.

  • Swollen due to misuse or improper charging.

  • Damaged by water, liquid, electric short circuits, or impact.

  • Repaired or modified by unauthorized technicians.

• A valid purchase invoice is mandatory for any warranty claim.

• Battery replacement is subject to stock availability.

Policy Updates

Kushtia Mobile Parts reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes become effective immediately after publication on our website.

Disclaimer

This Return & Refund Policy forms an integral part of the Terms & Conditions of Kushtia Mobile Parts. By placing an order through our website, you acknowledge that you have read, understood, and agreed to this policy.

If you have any questions, please contact our customer support team for assistance.