Return Policy

Return and Refund Policy — Bonna Hardware

Effective Date: August 2026

Website: bonnahardware.com

At Bonna Hardware, we want you to be completely satisfied with your tools and equipment. If you receive a product that isn't right, our straightforward return and refund policy is here to help.

1. Return Policy

Customers may request a return within 3 (three) days from the date of delivery if any of the following conditions apply:

  • Wrong Product: You received a different item or model than what you ordered.

  • Defective or Damaged: The hardware or tool was physically damaged during transit or arrived with manufacturing defects.

  • Missing Parts: The product was delivered with missing accessories or parts.

Conditions for a Successful Return:

To be eligible for a return or replacement, the item must meet these criteria:

  • The product must be unused and in its original, factory condition.

  • All original packaging, manuals, stickers, accessories, and warranty cards (if applicable) must be returned intact.

  • Note: Power tools, hydraulic jacks, or hand tools that have been physically damaged, modified, installed, or misused by the customer are not eligible for return.

Items Not Eligible for Return:

  • Products returned without their original packaging or missing accessories.

  • Tools damaged by water, electrical short circuits (for power tools), or unauthorized repairs.

  • Consumables (such as cutting disks or drill bits) that have already been used.

  • Products ordered by mistake due to incorrect size or specifications selected by the customer. Please double-check product specifications before ordering!

2. Refund Policy

Once your returned item is received and inspected by our team, we will notify you via SMS or phone call whether your refund has been approved or rejected.

If Kushtia Mobile Parts (now Bonna Hardware) is unable to supply a confirmed product due to stock unavailability, a full refund will be processed automatically.

Refund Processing Timelines:

Approved refunds will be processed using your original payment method within the following timeframes:

  • Mobile Banking (bKash, Nagad, Rocket, Upay): Within 7–15 working days.

  • Bank Transfer: Within 3 working days.

  • Cash on Delivery (COD) Payments: Within 3 working days after return approval (refunded via Mobile Banking).

Please note: Online payment gateway charges (if applicable) may be deducted from the final refund amount.

3. Order Cancellation

  • Before Shipment: You may cancel your order before it has been shipped without any additional cancellation charges.

  • After Shipment: If an order has already been shipped or is out for delivery, cancellation may not be possible.

4. Power Tool & Equipment Warranty Guidelines

(If your specific product comes with a manufacturer warranty)

  • For power tools (e.g., angle grinders, blowers), please test the machine immediately upon delivery.

  • The warranty (if provided on the product page) covers manufacturing defects but does not cover damage from electrical fluctuations, dropping the tool, or unauthorized opening of the motor housing.

  • A valid purchase invoice is mandatory for any warranty claim.

Need Help with a Return?

If you need to initiate a return or have a question about a damaged item, please contact us immediately:

  • Shop Name: Bonna Hardware

  • Location: Trimoni, Kushtia, Bangladesh

  • Hotline / WhatsApp: +880 1715-838816

  • Email: info@bonnahardware.com